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Evergreen Horizon Services Ltd

Compassion-led, reliable care services — delivered with consistent standards, safe processes, and a truly human approach.

We specialise in:
Visiting Care
We provide trained:
Care Assistants
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How we deliver care
Responsive support, consistent care Clear onboarding, safe practice, and a dependable standard your family can trust.

About Us

A Brighter Future Through Quality Care

Evergreen Horizon Care & Support provides high-quality, safe, effective and compassionate care for adults living in the community. We help people maintain independence and achieve better wellbeing outcomes through individualised assessments, risk management, and co-produced care plans that reflect each person’s preferences, goals, culture and daily routine.

Evergreen Horizon Care & Support provides regulated personal care to adults in the community. We support people to live independently in their own homes and, where commissioned, within supported living settings — with strong safeguarding, professional governance and person-centred planning embedded in everyday practice.

Our Vision

To be a trusted, well-led care provider recognised for excellence, integrity, and positive outcomes for the people we support.

Our Mission

To deliver safe, compassionate, and person-centred care that empowers individuals to live independently, with dignity and choice, in their own homes.

Our Values

Respect & Dignity — We treat every individual with respect, valuing their choices, rights and individuality.
Safety — We prioritise safeguarding, risk management and compliance to protect people from harm.
Compassion — We provide care with kindness, empathy and understanding.
Independence — We support individuals to achieve their goals and maintain control over their lives.
Partnership — We work collaboratively with families, professionals and agencies to deliver coordinated care.
Accountability — We are open, transparent and committed to continuous improvement.
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Our Values

How We Deliver Care

Our approach reflects the CQC KLOEs and Local Authority expectations — embedded into daily practice.

Safe — Robust safeguarding policies, DBS checks and references, risk assessments, care planning, and infection prevention & control.
Effective — Mandatory training, supervision, appraisal and competency assessments — delivering evidence-based care.
Caring — Person-centred support that respects privacy and dignity, with compassionate communication and relationship-building.
Responsive — Flexible arrangements tailored to changing needs, regular reviews of care plans, and responsive complaints handling.
Well-led — Strong governance, clear leadership structure, open feedback culture, audits and continuous improvement plans.
Personalised Communication — Support reflecting cultural, religious and personal preferences, with coordinated communication across professionals and families.
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How We Deliver Care

Service Model

Individualised support plans co-produced with people, families, advocates and commissioning professionals — reviewed regularly:

Domiciliary Care — Regulated personal care delivered primarily through domiciliary care, supporting adults in their own homes with dignity, choice and independence.
Supported Living — Where commissioned, personal care within supported living settings in partnership with housing providers and Local Authorities — individuals retain tenancy/ownership and receive flexible, non-institutional support.
Live-in Care — Live-in support designed to provide continuity and stability, with routines and goals agreed and reviewed in line with assessed needs and outcomes.
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Service Model

Outcomes We Aim to Achieve

Inspectors can expect evidence that people are safe, involved, respected, and achieving meaningful outcomes.

People feel safe and protected from abuse, neglect and avoidable harm, with risks managed proportionately.
Independence and choice are maintained, promoting daily living skills rather than dependency.
Continuity and reliability of care with consistent staff who know people well.
Dignity and privacy respected at all times, especially during personal care.
People are involved in decisions about their care, including how, when and by whom support is provided.
Improved wellbeing: physical comfort, emotional stability and social inclusion.
Coordinated care through effective communication with health professionals, families and commissioners.
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Outcomes

Governance, Staffing, EDI & CQC Alignment

We maintain robust oversight to ensure services are safe, effective, caring, responsive and well-led:

Staffing and Management — Evergreen Horizon Care & Support employs trained, competent, and compassionate staff supported through regular supervision, training and professional development. The service is led by a Registered Manager who ensures compliance with CQC regulations and promotes a positive, inclusive workplace culture.
Equity, Diversity and Inclusion — We deliver inclusive, non-discriminatory care that respects cultural background, religion, language, gender and sexuality — supporting individuality and rights.
Statement of Purpose Review — This Statement of Purpose is reviewed annually, or sooner if there are significant changes to the service or regulatory requirements.
Alignment with Local Authority & ICS Frameworks — We operate in line with commissioning expectations including strengths-based and outcome-focused assessments, Care Act 2014 principles, timely safeguarding reporting, escalation pathways, partnership working and transparent monitoring.
How We Meet the CQC KLOEs
Safe: Safeguarding systems, risk assessments, incident reporting, safer recruitment, IPC embedded in practice.
Effective: Personalised assessments and care plans, trained staff, supervision and appraisal, learning from audits.
Caring: Compassionate, respectful support upholding dignity and human rights; people listened to as individuals.
Responsive: Flexible services adapting to needs; complaints and feedback used to improve.
Well-led: Strong governance, leadership visibility, learning culture, clear accountability and improvement planning.
Request an Assessment
Governance and CQC Alignment

Our Values

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Respect & Dignity — We treat every individual with respect, valuing their choices, rights and individuality.
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Safety — We prioritise safeguarding, risk management and compliance to protect people from harm.
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Compassion — We provide care with kindness, empathy and understanding.
✓
Independence — We support individuals to achieve their goals and maintain control over their lives.
✓
Partnership — We work collaboratively with families, professionals and agencies.
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Accountability — We are open, transparent and committed to continuous improvement.
Join us today
Evergreen Horizon Values

How We Deliver Care

Our approach reflects the CQC KLOEs and Local Authority expectations embedded into everyday practice.

✓
Safe — Safeguarding systems, DBS checks, risk assessments and infection control.
✓
Effective — Staff training, supervision, appraisal and evidence-based care delivery.
✓
Caring — Compassionate person-centred support respecting dignity and privacy.
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Responsive — Flexible services adapting to changing needs.
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Well-Led — Governance systems, audits and continuous improvement.
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Personalised Communication — Care reflecting cultural and personal preferences.
Join us today
How we deliver care

Service Model

Individualised support plans co-produced with people, families and commissioning professionals.

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Domiciliary (Home) Care
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Live-In Care
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Mental Health Support Services
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Dementia Care
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Palliative & End-of-Life Care
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Reablement & Rehabilitation Care
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Companionship
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Service model

Outcomes We Aim to Achieve

✓
People feel safe and protected from abuse or avoidable harm.
✓
Independence and choice maintained through daily living support.
✓
Continuity and reliability of care with consistent staff.
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Dignity and privacy respected at all times.
✓
People actively involved in decisions about their care.
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Improved wellbeing and social inclusion.
✓
Coordinated care with professionals and families.
Join us today
Outcomes we aim to achieve

Governance, Staffing & CQC Alignment

✓
Staffing and Management — Skilled staff supported through training and supervision.
✓
Equity, Diversity and Inclusion — Inclusive care respecting culture, language and identity.
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Statement of Purpose Review — Reviewed annually or when regulatory changes occur.
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Alignment with Local Authorities — Care Act 2014 principles and safeguarding reporting.
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CQC KLOE Alignment — Safe, Effective, Caring, Responsive and Well-Led services.
Join us today
CQC alignment

About Us